lIFESPAN e.a.p.                                    

Lifespan is a comprehensive employee assistance program providing  clientele with a wide
range of services geared to meet both individual and organizational needs. We believe in
professional service with a personal touch. It is important that we know your organization’s
needs in order to best support your business and your employees. 

Lifespan has a top quality clinical team with a diverse range of experience and expertise. 
In addition to being trained clinicians, our marketing representatives are equipped to meet
​your organization’s training needs and assist in trouble shooting complex personnel matters. 

If you are a current client, we value your relationship and are committed to sustaining a high quality of service. If you are a prospective client, we are happy to meet with your organization and further discuss how Lifespan can be an essential component of your business’s success.

An important part of any relationship is the ability to value a sense of privacy; enough so that the other person can be trusted with possessing personal information known by only some or none. A therapeutic relationship is no exception. While privacy and trust are cornerstones to solid therapeutic rapport, there are circumstances in which others may need to know you are involved in a therapeutic interaction as well as the level of progress therein. It is the objective of this document to briefly discuss confidentially and how it is applicable to the utilization of the Employee Assistance Program (EAP). The following are several applicable scenarios:

Seeking Services Voluntarily: You and/or a family member may feel the need to seek out EAP services regarding a personal, individual, or family matter. In this type of situation, neither your employer nor anyone else is aware of your involvement in this program and the issues of focus are between the identified client(s) and the therapist. If for some reason the therapist feels it is necessary to coordinate care by speaking to another individual relevant to your treatment,(i.e. a family doctor, psychiatrist, another therapist involved with the family, etc.),  you would have to provide written consent via a release of information in order for that communication to occur. If this is ever requested, your therapist will provide clinical rationale as to why it is needed, and you can make an informed judgment based on that input.

Mandated Referrals: These are situations in which your direct supervisor and/or Human Resources requires that you seek out services as a condition of employment. These referrals are often a result of concerns related to performance and behavior in the workplace. In this type of situation, your therapist will require permission to communicate progress in both verbal and written form to either your supervisor and/or Human Resources. Additionally, if there is a need to provide linkage for more ongoing services, permission to speak with any additional referral sources would be necessary. Often due to the mere nature of the referral, coordination of care is essential in these situations. 

Mandated Reporting: If a therapist either suspects or has direct knowledge that a child (someone under 18) is being abused, neglected or at high risk of abuse or neglect, the therapist is mandated by law to notify the Department of Children and Family Services (DCFS). The child in this situation tends to be either the identified client or a family member of the identified client. Once reported, the state hotline will make a determination about whether they will become involved, and if so, to what degree. The therapist also has an obligation to the elder abuse hotline if such suspicions or evidence of abuse or neglect occur in working directly or indirectly with the elderly population.

Duty to Warn: If a therapist receives knowledge that a client is going to commit a fatal or highly injurious act to another identified person, the therapist will notify the suspected victim and the authorities.

Self-Harm: If a client verbalizes that they have a clear plan to commit an act of self-harm, the therapist will act to recruit all the support necessary to prevent this from taking place. This could range from having a client involuntarily committed to a hospital, to working with that client and/or their support group to take the needed steps to create more safety and stabilization. 

It is our hope that these examples have assisted in explaining the different matters associated with confidentiality. At Lifespan, we place a high value on the integrity of the client and therapist relationship and strive to make everyone’s involvement in the process a step towards progress.

Employee Assistance Program